Help with visitor concerns and assistance
The Patient Relations Department on the Inova Fairfax Medical Campus serves Inova Children's Hospital and serves as a liaison between patients, families, visitors and the hospital’s administration. Patient Relations addresses complaints and grievances, acknowledges compliments, and notarizes documents for patients.
Location, hours and how to contact
- The Patient Relations Department is staffed Monday through Friday, 8:30 a.m. – 5 p.m.
- The department phone number is 703-776-3663. For after hours and holidays you may leave a detailed description of the issue on our voice mail. A Patient Relations representative will respond to your voice mail message on the next business day.
- You may email us at IFMCPatientRelations@inova.org
A patient relations specialist will respond to your email within 2-3 business days
- For immediate assistance on weekends, evenings and nationally recognized holidays, please request the administrative supervisor via a member of your care team
When to contact Patient Relations
The Patient Relations Department welcomes the opportunity to assist in an effort to meet the expectations of our patients, family members and visitors and can assist with the following:
- When a patient, family member or visitor wants to share a compliment or make a formal complaint with regard to their care and/or service
- To help facilitate communication between physicians, nurses and other staff members and a patient, family member or visitor who has concerns that cannot be resolved by staff present
- To help interpret a hospital policy for a patient, family member or visitor or when a special or unusual situation arises for which there is no specific existing policy or responsible department
- When a patient, family member or visitor requires a notary public
- When a patient, family member or visitor expresses an interest in learning more about advance medical directives
- Assist in clarifying a patient’s rights and responsibilities